This policy explains how the Jin Jiang Hotels (China) Southeast Asia Franchise Platform (the “Platform”) collects, uses, stores and protects your personal information when you submit a franchise enquiry. Please read it carefully before submitting; ticking the box means you fully understand and agree to this policy.
1. Information we collect
We collect only the information you actively provide: your name (required), phone / WhatsApp, email, brand of interest and target city, together with technical records such as the submitting page and time. Fields other than your name are optional, but leaving them blank may prevent an advisor from reaching you. We do not collect sensitive personal information unrelated to your franchise enquiry.
2. Purpose and manner of use
The information above is used only to: (1) let a dedicated franchise advisor contact you and answer your questions; (2) carry out project assessment for your target city and property and provide investment modelling and a Project Investment Analysis Report; (3) send you Southeast Asia market materials and the Southeast Asia Hotel Investment Whitepaper; and (4) maintain internal statistics and management of franchise enquiries. We will not use your information for marketing unrelated to these purposes, and we will not sell your personal information.
3. Sharing and cross-border transfers
To complete project assessment, your information may be shared with affiliates within the Jin Jiang International group and with local partners essential to delivering the project (such as local joint-venture partners and property consultants), all of whom are required to assume equivalent confidentiality obligations. Because the business spans several Southeast Asian countries, information may be transferred across borders to the relevant countries or regions. We will discharge the corresponding obligations under China's Personal Information Protection Law and applicable local laws (for example, the personal data protection regulations of Malaysia, Singapore, Thailand and Indonesia). We will not provide your information to third parties except as required by law or with your separate authorisation.
4. Retention period and security measures
Information is retained for 24 months from the date of submission, or until you withdraw consent or request deletion, whichever comes first. After that period we will delete or anonymise it. We protect your information through access controls, encrypted transmission, least-privilege authorisation and other technical and organisational measures.
5. Your rights
You have the right at any time to: access and copy the personal information we hold about you; request correction of inaccurate information; request deletion of your information or withdraw consent to this policy (withdrawal does not affect the lawfulness of processing carried out before withdrawal); and opt out of further materials. To exercise these rights, please use the contact details below; we will respond within 15 business days.
6. Minors
This Platform is intended for people interested in hotel investment and franchising and is not directed at anyone under 18. If you are a minor, please decide whether to submit information together with a parent or guardian.
7. Policy updates and contact us
If this policy is updated, we will publish the latest version on this Platform and revise the date at the end. For any question, complaint or request regarding this policy or how your information is handled, please contact us at liruikun@jinjianghotels.com.cn or ask the franchise hotline to transfer you to our personal information protection officer.
Version v1.0 · Effective 11 September 2026